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How We Protect What You Share

At lglux, your account security and privacy are built into every deposit, withdrawal and lobby session.

Encrypted payment processingData retention policies you controlSupport team available to answer your questions

The Information We Ask For and Why

lglux Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at lglux, we collect your name, email, phone number and date of birth to verify your identity and comply with local law where local law permits. During deposit and withdrawal, payment processors handle card or digital-wallet data — DANA, OVO, GoPay

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and QRIS transactions — which we do not store on our servers. We also track your gameplay, session times and device information so we can prevent fraud, resolve disputes and improve your experience. This data is retained only as long as your account remains active, plus
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a retention period for legal compliance; you can request deletion through our support team at [email protected] during our standard hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Contact Our Privacy Team

Email Support Send privacy questions to [email protected]. We respond to data-access requests, account deletion inquiries and policy questions within 48 hours on business days.

Live Chat Open your account and head to the Help section in the lobby. Our team in Bandung and across Indonesia is available 09:00–22:00 WIB daily to clarify any policy point.

Account Settings Visit Settings > Privacy & Data in your lglux account to review what we hold about you, download your records or request corrections to your personal information.

HOW WE KEEP IT SAFE

Your Account Security & Data Handling

Encrypted Connections

Every login, deposit and withdrawal at lglux travels through SSL-encrypted channels so your password and payment details remain private. We do not log passwords or full payment card numbers on our servers.

Payment Processor Separation

DANA, OVO, GoPay and QRIS transactions are processed by their own secure systems. We receive only a confirmation code, never your wallet credentials or full transaction history from those providers.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby so we can fix bugs and speed up load times. You can disable non-essential cookies in your browser settings.

Data Retention Rules

Account data is kept for as long as your account is active. After closure, we retain records for 24 months for dispute resolution and tax compliance, then delete them unless local law requires longer storage.

Third-Party Access

We share data only with payment processors, anti-fraud vendors and legal authorities when required by law. We do not sell or rent your personal information to marketers or brokers.

Your Rights & Requests

You can request access to your data, correct inaccurate information or ask for deletion by emailing [email protected]. We process these requests within 30 days and explain any reasons we cannot fully comply.

What Players Ask About Their Data

We retain your records for 24 months following account closure for dispute resolution, fraud investigation and financial reporting. Tax records may be kept longer where local law requires. You can contact [email protected] to discuss early deletion options.

No. We never sell or rent your personal information. We use your email only to send account alerts, withdrawal confirmations and policy updates. You can adjust email frequency in your account settings anytime.

No. When you deposit via DANA, OVO, GoPay or QRIS, those payment details are handled by the payment provider's encrypted system. We receive only a transaction confirmation, not your card or wallet credentials.

Yes. Go to Settings > Privacy & Data in your account to view your stored name, email, phone and account history. You can also email [email protected] to request a full data export in a readable format.

We flag unusual login locations, rapid withdrawal requests and bonus-abuse patterns. If we detect fraud, we'll email you immediately and may temporarily lock your account while our team verifies your identity through [email protected].

Cookies only work when you're on lglux. We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without logging out.

Your data depends on local law where you access the platform. Regional servers may be hosted in different countries, but your data protection rights follow the privacy laws of your jurisdiction. Contact [email protected] for specifics about your region.

How We Protect What You Share

Contact Our Privacy Team

Your Account Security & Data Handling

Encrypted Connections

Payment Processor Separation

Cookies & Tracking

Data Retention Rules

Third-Party Access

Your Rights & Requests

What Players Ask About Their Data

01 How long does lglux keep my account information after I close my account?

02 Do you sell my data to other companies or use it for marketing?

03 Is my payment information stored on lglux servers?

04 Can I see what personal data you hold about me?

05 What happens if lglux detects suspicious activity on my account?

06 Do you use cookies to track me when I'm not playing?

07 Where is my account data stored, and which country's laws apply?

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