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Our Terms & Conditions

When you open an account with lglux, you're joining a platform built for Indonesia with clear, straightforward rules.

Account security and verificationPayment flows and timingYour data and privacy rights
lglux Our Terms & Conditions
GET IN TOUCH

How to Reach Us About Terms

Live Chat Open a chat from your account page or the lobby footer. Our team responds during operating hours, and we can clarify any term, explain withdrawal holds, or help you request a data copy.
Email Support Send detailed questions to our support address listed in your account settings. We aim to reply within 24 hours with full explanations of policies and how they apply to your account.
Account Settings Review your active terms, linked payment methods, and data preferences directly in Settings. You can update contact info and request changes to how we communicate with you.
HOW WE PROTECT YOU

Data, Security & Your Rights

Account Verification

We verify your identity when you join and before your first withdrawal to protect against fraud. You'll upload ID and proof of address through the secure upload page in your account.

Payment Security

All deposits via DANA, OVO, GoPay and QRIS are encrypted and matched to your verified account. Withdrawals require re-verification of your linked payment method to prevent unauthorised transfers.

Data Retention

We keep your account data, transaction history and verification records for the period required by Indonesian law. Closed accounts are archived securely and not accessible to you after closure.

Cookie & Tracking Policy

lglux uses cookies to maintain your session, remember your lobby preferences, and measure site performance. You can disable non-essential cookies in your browser settings without affecting account login.

Your Data Rights

You can request a copy of your personal data, payment history and account activity by emailing support. We provide downloads in standard formats and respond within the timeframe set by local data-protection law.

Dispute Resolution

If you dispute a transaction or believe a term has been misapplied, contact support with details. We investigate and respond with a full explanation and any correction or reversal if warranted.

Your Terms & Conditions Questions Answered

Your account remains active unless you request closure. Inactive accounts are not deleted, and your balance stays in your wallet. If you want to close your account, contact support and we'll walk you through the process and handle any remaining balance per our terms.

Deposit and withdrawal limits depend on your payment method and account verification level. DANA, OVO, GoPay and QRIS each have their own processing caps, which we show in your Wallet settings. Contact support if you need to adjust your limits or understand why a transaction was held.

Most withdrawals to DANA, OVO, GoPay and QRIS settle within 5–30 minutes once verified. Bank transfers may take one to two business days. We hold withdrawals briefly to verify your payment method and prevent fraud — you can check the status in your transaction history.

Change your password immediately and contact our support team right away. We'll review your recent activity and help you secure your account. If unauthorised transactions occurred, we'll investigate and work with you to resolve them under our dispute policy.

Yes. Go to your Account Settings and select 'Download Data' or email support to request a full transaction export. We provide CSV and PDF formats covering deposits, withdrawals, game history and any account changes you've made.

When you play a game on lglux, your stake and winnings are governed by the game's odds and our play terms. All payouts are calculated in real time based on the game result. You can withdraw winnings to any linked payment method, subject to our standard verification and limits.

We use your name, email, phone and payment details to create and secure your account, process deposits and withdrawals, and contact you about account updates or support issues. We never sell your data. Depending on local law, you can request a copy or ask us to delete your information after account closure.